Reputation Management

We help you get
Customer Feedback & Online Reviews
reputation management

Reputation Management

Easily Get Customer Feedback & Encourage Online Reviews

Your business now has an easy to use yet powerful platform to gather customer feedback, monitor your Net Promoter Score and encourage online reviews. Reputation Builder is an automated platform that starts with just your customer’s email address and takes care of the rest for you.

Reputation Builder integrates with over 45 online review sites including:

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It All Starts With An Email

We provide the platform and simple process to engage with and listen to your customers. Reputation Builder sends out a customized email to start the feedback process once you enter your customer’s email address. Simple, fast, and easy.

 

Just Add Email

Add your customer list or just a single email to start getting feedback.

 

Landing Pages & Kiosk Mode

If you don’t have customers emails, we offer web pages and iPad kiosk modes to start the feedback process.

 

Fully Automated

Our API can integrate with your CRM or customer database for full, hands-off automation.

Reputation Management
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Customers Give Feedback

The customer is asked to comment on the experience and rate how likely they are to refer your business to a friend. The rating they provide helps to determine your Net Promoter Score, a key performance indicator to your business and customer relationship.

Customers that rate you highly (you set the rating criteria) will be asked to consider reviewing your business on one of the important review sites that you have chosen for your account.  Less than stellar customer experiences are captured discreetly in your secure portal so you can follow-up with the customer to resolve their issue.

 

Capture Your Net Promoter Score

Your Net Promoter Score is a highly valuable business metric. Establish, monitor and increase your Net Promoter Score (NPS).

 

Market Positive Testimonials

Show off powerful testimonials on your company website with our easy-to-use testimonial widget, marked-up with schema for better SEO.

 

Customer Sentiment Segmenting

We send happy customers to write online reviews and privately alert you to unhappy customers so you can follow-up.

Testimonial Widget For Your Website

Our testimonial widget makes showing off powerful testimonials on your website quick and easy.  Just copy and paste the widget into any page or section of your website. Just like that, you have fresh, relevant and valuable content from your customers right on your website.

Our platform allows you to control the testimonials manually or you can automatically set feedback that’s above a specific rating score (example: 8 or above) to display on your widget and website.

 

Display Positive Testimonials

Show powerful testimonials that can be manually or automatically approved for your website quickly & easily.

 

Simple To Install

Just copy and paste some text and your widget’s up and running. It’s mobile-friendly out of the box and has display options.

 

Fresh Content That Stands Out

Now, adding fresh content to your website is easy. Best of all it’s marked up with SEO friendly schema.

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Encourage Online Reviews

If a customer rates you at or above your selected “positive rating”, they will then be asked to rate you on one of the 3rd party review sites you have chosen.

In the next step, the customer is offered direct links to your Google+ Local page, Yelp profile, Facebook page and dozens of other business profile pages and review sites so they can easily review your business. Creating a steady flow of online customer reviews is important for SEO and traffic because it’s fresh, user-generated content. It’s also important for steadily improving your online reputation over time.

 

Positive Reviews Encouraged

Our customer segmentation encourages positive reviews by sending only happy customers to your selected review sites.

 

Over 40 Review Sites

Reputation Builder integrates with over 40 review sites like Google, Yelp, Facebook, Trip Advisor and other industry specific review sites.

 

Improve Your Reviews, Reputation & Visibility

Long-term use of Reputation Builder will gain you testimonials, online reviews, better SEO visibility, and ultimately a better reputation.

Review Monitoring & Reporting

With Reputation Builder you truly have a single platform to manage your online reputation. Whether you run just 1 or 1,000 locations, your business benefits from multiple levels of feedback, encouragement of online reviews, and an easy to use reporting dashboard.

No more guessing and hoping for satisfied customers. Ensure you are meeting their needs and creating an increasingly satisfying experience with your business for them.

 

Customer Reporting

Our reporting dashboard offers simple, key insights into your Net Promoter Score, customer feedback, online reviews and more.

 

24/7 Online Review Monitoring

We monitor online review sites 24/7 and notify you immediately of new reviews posted on your business so you can respond.

 

Tiered Reporting

With our flexible filtering and tiered reporting, you can report on one, dozens, hundreds or thousands of locations for valuable data.

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